What is your merch return policy?
All sales are final. No refunds or returns.
I have an issue with my tickets! (ex: they havent shown up yet, i sold them and want to transfer them, i can't find my confirmation email)
Please contact the ticketing company you purchased tickets from. Each venue uses a different ticketing system but it is likely eventbrite, ticketweb, seetickets, axs or ticketmaster.
How old do you have to be go to Emo Nite?
It depends on the event. Please check the ticket link for the event you'd like to attend to verify age restrictions.
What the fuck is Emo Nite even?
The best way to find out is to come experience an Emo Nite for yourself. You can also take a look at some of the videos on our YouTube channel to give you a better idea :)
Can my band play Emo Nite?
Maybe! We definitely can't book you without hearing your music though. We are always accepting music submissions at email@example.com
I lost something at Emo Nite what do I do?
Yikes! take it easy on the PBR next time and keep track of your shit! Best thing to do would be to contact the venue to see if they have it in their lost and found. We don't have a lost and found!
I lost my ID but i have a paper id and my birth certificate and my student id and my dave and busters card and my disneyland annual pass, can I still get in?
dude... honestly we don't know. you'd have to contact the venue to find out their ID policy.
Who is DJing or performing at the Emo Nite in my city?
We don't announce the guests at a lot of our events because we want it to be a surprise for you. And we want to make sure you're not coming out to Emo Nite expecting a show - come for the community, the experience, and to have a good time!
Is the Emo Night in my city affiliated with you guys?
If you don't see the grave, it ain't our rave.
What if I forgot to use my discount code?
Unfortunately, our software does not allow us to adjust prices to finalized purchases. Please note that only one promo is applied per order. Codes will not combine with BOGO offers. Once your order has been confirmed, it’s not possible for you, or us, to change it. Please ensure all your information is inputted and correct before submitting your order, including your discount code.
I put the wrong shipping address. Can I change this?
We ship to the address provided at the time of purchase and cannot ensure an address change after this point. However, please e-mail us right away at firstname.lastname@example.org, (within a 24 hour period) with the updated address. We will do our best to make this change.
If the change is not made and the address is invalid, it will be returned to us. Once it arrives we will reach out to the customer about reshipment.
When will my order arrive? Will I be able to track it?
Delivery times are not guaranteed and vary. Please allow 3-5 business days for order processing and shipping. During sales, please allow 7-10 business days for order processing. If we anticipate a longer lead-time, it will be noted in the item description. You will receive a confirmation email with tracking to follow along once your order is ready to ship.
What could cause a delay with my shipment?
*If an item you select is out of stock, we will hold your order and try to contact you about selecting a replacement item. Generally if there is more than one thing in your order the remaining items will be shipped out immediately.
*Wrong or invalid shipping addresses will delay the processing of your order. Please respond to any emails asking for address verification!
*If your order is flagged for fraud, the order will be automatically refunded.
What shipping service do you use? Can I pay extra for faster shipping?
We use the United States Postal Service and UPS for all of our shipments.
In some instances the shipping method used to fulfill your order may differ from the shipping method selected at checkout.
My tracking says my order was delivered, but I did not receive it. What can I do?
We cannot be held responsible for lost or stolen packages that have delivery confirmation to the address that was provided. If a package is returned or rejected, the customer will be contacted and will have to pay for re-shipment postage. You the customer are responsible for filing any claims with carriers for damaged and/or lost shipments. Please contact your local postal office for further information on lost or stolen mail.
My order is being returned to sender. What happens now?
If your order is being returned due to insufficient address, you will need to e-mail us an updated address. Once your package arrives back to us, we will reach out to the customer for an additional reshipment fee. If a refund is requested please note that the original shipping fees are non-refundable.
What does First Class Shipping mean?
First Class Shipping is a reference to the weight class of your package. It is a default shipping method used through USPS. Any orders placed that weigh under 16 ounces (1 pound) will be automated as First Class Shipping. (This does not include the time it takes for an order to be processed through our facility). Both domestic forms of shipping are not considered expedited.
What does Priority Mail Shipping mean?
Priority Mail is also a reference to the weight class of your package. It is another default shipping method used through USPS. Any orders placed that weigh 16 ounces (1 pound) or over will be automated as Priority Mail Shipping. (This does not include the time it takes for an order to be processed through our facility). Both domestic forms of shipping are not considered expedited.
Do you ship internationally? How long do order deliveries take?
We ship worldwide. International Shipments can sometimes take anywhere from 2 to 8 weeks. Note, delivery times are not guaranteed and vary. Please allow 5-7 business days for order processing and shipping. If we anticipate a longer lead time, it will be noted in the item description. You will receive a confirmation email with tracking to follow along once your order is ready to ship.
***Please be aware that some of the international orders are taking longer than usual to arrive***
Once the parcel is scanned through Los Angeles, CA. we are not able to track the parcel. You would need to contact your local Post for further information regarding delayed shipments.
How much does international shipping cost? Do I have to pay customs fees?
International shipping costs vary worldwide, please go through the check out process to view your total beforehand. Please be aware, you the buyer are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost, because it varies widely around the world. Please do your research so you are ready to get your package cleared through customs, and have an idea of what the additional cost will be.
Why is my international package being returned?
International orders may end up being returned for various reasons including: non-payment of tariffs, incorrect address, unclaimed at post office, etc. If a package is returned or rejected, the customer will be contacted and will have to pay for reshipment postage (USD). If a refund is requested please note that the original shipping fees are non-refundable.
My international order hasn’t shipped yet. Why is it being delayed?
When placing an order, please be sure to use translated English font to avoid delays. Our shipping system does not recognize foreign character font, which causes a hold in printing your order. We will need a translated address or alternate ship to address for the order to print properly.
WE CURRENTLY DO NOT SHIP TO THE FOLLOWING COUNTRIES:
Why did I not receive a confirmation e-mail?
You should receive an e-mail confirming your order shortly after you have placed it. If you do not receive that e-mail, please check your spam folder and see if you can locate it. Otherwise, you may have input your e-mail address incorrectly. You will need to contact us with the corrected e-mail. This is important because if you have not received the order confirmation e-mail, you also will not receive the e-mail with your shipment notification and tracking information. We also have an option on our website to receive your shipping confirmation via text message. Please check your texts!
I just placed an order. Can I change the size or design? Can I add a t-shirt to my order?
We cannot edit an order once it has been placed. You will need to place a new order.
I ordered during a free item promotion. I am not seeing the free item in my confirmation e-mail. Did I get the free item?
If you ordered within the sale period, the free item is automatically included with your order although it may not appear in the email confirmation you received.
During free t-shirt promotions, due to the high volume of orders we will not take custom requests on sizing. The free t-shirt will be matched to the largest size of the product ordered. All women’s products are automatically matched to a men’s small.
Will you ever reprint a limited edition item?
Our limited edition items are a one time only, limited item. They are only available for purchase during the promotion period.
The website won’t let me check out. I keep getting an error page. What do I do?
We recommend waiting and trying again later. If the problem persists, try signing up with a PayPal account and checking out that way. You may also try changing your browser or ordering from a mobile device. These solutions have worked for others with similar check out issues. Should the problem persist, please e-mail us.
If you have any further questions not address here, please email: